Need help? We've got the frequently asked questions covered here. If your question isn't addressed here, please drop us a line at lt@ballisticpod.com.

Shipping & Delivery

We deliver worldwide using Aramex (Arab American Express), DHL, DHL Packet Plus and Registered Airmail from Malaysia.

*Please take note that not all countries have access to all shipment providers. Certain countries might have limited shipping options. A tracking number will be provided for all shipments. 


Please note that you are responsible for any custom duties that might be imposed when your order arrives at your country. 

Shipping cost varies on the weight of your order, and will be automatically calculated at checkout based on the items in your cart. 

Please note that you are responsible for any custom duties that might be imposed when your order arrives at your country. 

Your order will be shipped out within 2 business days of placing your order.

The delivery time will vary according to the shipping option selected :

Express Shipping (Aramex & DHL) : 7-10 days

DHL Packet Plus : 10-14 days

Registered Airmail : 2-5 weeks

Returns & Exchanges

Customers may request for a full refund should the item arrive damaged, the wrong items are sent, or the order not arrive at all. 

To return an item, please contact lt@ballisticpod.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Ballistic devices carry a 1 year limited liability product warranty that begins on the order date. This warranty will cover any defects or malfunction that are the direct result of a manufacturing flaw. Warranty does not cover shipping costs of replacements. If purchased from a 3rd party outside this website, please contact the merchant you purchased from for replacement and they will then contact Ballistic to be reimbursed. All other claims against this warranty are not covered. Applicability of the warranty is at Ballistic's sole discretion.

Payment Information

We accept payments via Paypal or Bank Transfer (Malaysia Only). 

Credit Cards are accepted via Paypal. 

Where's My Order?

All orders are shipped out within 2 business days after placing the order. 

If you order is shipped with Registered Airmail, please note it may take between 2-5 weeks for it to arrive. If you order hasn't arrived after 5 weeks, contact us at lt@ballisticpod.com

All orders are shipped out within 2 business days after placing the order. 

Express shipping and DHL Packet Plus comes with a reliable tracking number that is accurate even at the destination country.

You will receive a tracking number once your order is fulfilled. 


Please note it may take up to 14 business days for it to arrive. If you order hasn't arrived 14 business days, contact us at lt@ballisticpod.com.

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